GemReach
Follow up with jewellery clients on time, with client profiles, two-way texting and occasion reminders.
For: Fine jewellers whose sales staff follow up with clients.
Free plan, then from $49/month. 14-day free trial on paid plans.
What it does
Give each client an owner: birthdays, anniversaries and planned follow-ups land on that associate's Today list. Profiles hold ring size, wishlists, dates and Shopify purchase history. Reply from a shared two-way SMS/MMS inbox. Optional AI reply drafts use your store's own AI account.
Texting is for US and Canadian numbers and needs carrier approval.
- Every client has an owner, and their dates land on that associate's Today list
- One shared inbox: assign conversations and mark threads to revisit
- Repairs and special orders: mark ready and text the client in one tap
- Lookbooks: a private, expiring link to pieces you picked
- Consent audit trail, STOP/START and quiet hours on every send
Screens
Plans and prices
| Plan | Monthly | Yearly | Notes |
|---|---|---|---|
| Free | Free | – | 2 associate seats, 50 texts a month |
| Starter | $49/month | – | |
| Pro | $99/month | – |
14-day free trial on paid plans. Prices in US dollars as shown on the Shopify App Store listing on 30 October 2026. Billed by Shopify; the listing is always the latest price.
Questions about GemReach
Does GemReach have a free plan?
Yes. GemReach has a free plan on its Shopify App Store listing (2 associate seats, 50 texts a month). Paid plans start at $49 a month, with a 14-day free trial on paid plans.
How is GemReach billed?
Through Shopify, in US dollars, monthly or yearly where the listing offers a yearly price. You can cancel from your Shopify admin.
Who makes GemReach?
JMS Dev Lab, a small software company in Cork, Ireland. It is listed as the developer on the Shopify App Store.
How do I get help with GemReach?
Email [email protected]. We reply within one working day.
More apps for jewellers
Need something none of these do? We also write software to order.