Jewelry Software for Growing Businesses
Five apps purpose-built for how jewelers, watchmakers, and custom studios actually work — commissions, valuations, repairs, client follow-up, and online ring sales. JMS Dev Lab builds practical apps and custom software for growing businesses.
Short answer: JMS Dev Lab builds five apps for jewellers — JewelryStudioManager for commissions, Jewel Value for valuations, RepairDesk for repairs, GemReach for client follow-up and Lustriel for online ring sales. They work independently or together. GemReach has a free plan; JewelryStudioManager, Jewel Value and RepairDesk offer a 14-day free trial; paid plans start from $9.99/mo. Built in Cork, Ireland.
The Four Jewellery Apps at a Glance
Pick the one that fixes your biggest headache. Each has a free trial on the normal plan, and you can start today.
| App | For | Price (USD) | Free trial | Get started | Watch |
|---|---|---|---|---|---|
| RepairDesk | The repair counter: a ticket for every job, a link customers use to check progress, and a message when it's ready | From $9.99/mo | 14 days | Shopify · Web | Product tour |
| JewelryStudioManager | Custom commissions: stages, design files, quotes, deposits and consultations in one place | From $9.99/mo | 14 days | Shopify · Web | Product tour |
| Jewel Value | Insurance valuations, with a certificate PDF your customer's insurer can check by its number | From $9.99/mo | 14 days | Shopify · Web | Product tour |
| GemReach | Client follow-up: profiles with ring sizes and key dates and a daily "who to contact" list. Two-way texting currently reaches US and Canadian numbers only, after carrier approval | Free plan; paid from $49/mo | 14 days on paid plans | Shopify | Product tour |
Not on Shopify? RepairDesk, JewelryStudioManager and Jewel Value also run in your web browser: use the “Web” link to sign up. Prices are in US dollars, as listed.
Want a hand setting up? Email [email protected] and we'll reply in writing.
Generic Software Wasn't Built for Your Trade
You've tried generic CRMs, spreadsheets, and paper systems. None of them understand commissions, valuations, or repair tickets the way you do.
I track commissions in a spreadsheet and it takes hours every week
Custom orders, client preferences, materials, deposits, delivery dates — all scattered across spreadsheets, notebooks, and sticky notes. One missed detail and a customer is unhappy.
My valuation certificates look unprofessional and insurers reject them
You're a skilled jeweler, not a document designer. Word templates, inconsistent formatting, and missing fields mean certificates get bounced by insurance companies.
Repair tickets? They're on paper. Somewhere.
Handwritten tickets, no photos, no status tracking, and customers calling to ask "is my ring ready yet?" because you have no way to notify them automatically.
I can't find a CRM that understands what I actually do
Salesforce doesn't know what a bezel setting is. HubSpot doesn't track gold weight. You need software that speaks your language, not marketing jargon.
Five Apps, One Complete System
Each app solves a specific problem — commissions, valuations, repairs, client follow-up, online ring sales. Use one or all five: they work independently but complement each other perfectly.
The CRM built specifically for custom jewelry studios. Track every commission from first enquiry to final delivery, manage client preferences, schedule consultations, and give your customers a branded portal to follow their piece's progress. See how it compares to the alternatives in our guide to the best jewelry CRM software.
- Commission pipeline from enquiry to delivery
- Client preferences & purchase history
- Consultation scheduling
- Branded client portal
- Syncs with Shopify customers
- Materials & deposit tracking
Generate professional, insurance-ready valuation certificates in minutes instead of hours. Standardised templates, PDF export, customer portal, and all the fields insurers actually require — so your certificates don't get bounced.
- Insurance-ready valuation certificates
- Professional PDF export
- Customer portal for certificate access
- Valuation analytics & reporting
- Syncs with Shopify products
- Standardised fields & formatting
Replace paper repair tickets with a proper system. Track every repair from intake to collection, send automated customer notifications, attach photos, manage parts inventory, and generate quotes — from within Shopify, or on its own in a web browser. On Shopify POS, New Repair and Take Repair Payment tiles handle intake and payment at the counter. See the dedicated jewellery & watch repair software page.
- Repair ticket pipeline
- Itemised quotes & approvals
- Photo documentation
- Automated customer notifications
- Parts inventory tracking
- Reporting & analytics
- Shopify POS repair tiles
Remember every client and never miss an occasion. GemReach keeps rich client profiles — ring sizes, anniversaries, wishlists, purchase history — and turns them into a daily prioritised contact list. Two-way SMS requires merchant-specific carrier approval; email and non-SMS workflows are available while that is pending. New: what jewelry clienteling is and why it matters. See also: GemReach vs Clientbook.
- Client profiles with dates, sizes & wishlists
- Daily prioritised "who to contact today" list
- Two-way SMS/MMS inbox after carrier approval, with optional AI reply drafts that use your own OpenAI or Anthropic key
- Consent tracking & STOP/START compliance
- Occasion automations & campaigns
- Quiet-hours enforcement built in
Let shoppers configure a ring on your store. Lustriel turns supported supplier-backed catalogue data into a calm, guided experience — shape, metal, stones, one step at a time — with configuration-aware media and retailer-controlled prices or quotes. Read why static product pages lose custom-ring sales.
- Guided flow — one decision per step
- Real Stuller images & video per configuration
- Retailer-controlled markups with clear indicative-pricing disclosure where live supplier pricing is unavailable
- Your catalog scope, your branding
- On Shopify or as a hosted storefront
- Requires your own Stuller account
How the Apps Work Together
Each app handles a different part of your jewelry business. Together, they cover your entire workflow.
Win the Commission
JewelryStudioManager tracks the enquiry, manages the consultation, and gives your client a portal to follow their piece.
Value the Piece
Jewel Value generates a professional, insurance-ready valuation certificate your customer can share with their insurer.
Handle Repairs
RepairDesk manages repair tickets from intake to collection, with photos, quotes, and automated notifications.
Sell Rings Online
Lustriel lets shoppers configure their own ring on your store — supplier-backed media, retailer-controlled pricing, guided step by step.
Keep the Client
GemReach remembers every anniversary and wishlist and hands you a daily follow-up list. Texting can be activated after merchant-specific carrier approval.
Straightforward, Affordable Pricing
No hidden fees. No long contracts. Cancel anytime.
| App | What It Does | Price | Free Trial |
|---|---|---|---|
| JewelryStudioManager | CRM & commission tracking | From $9.99/mo | Free trial available |
| Jewel Value | Valuation certificates | From $9.99/mo | 14 days |
| RepairDesk | Repair ticket management | From $9.99/mo | 14 days |
| Lustriel | Guided Stuller ring configurator | From $29/mo | 14 days on paid plans |
| GemReach | Clienteling & two-way SMS | Free; paid from $49/mo | Free plan; 14 days on paid plans |
| Core suite (JSM + Jewel Value + RepairDesk) | Commissions, valuations & repairs | From $29.97/mo total | Free trials on all three |
Common Questions
Can I use all five apps together?
Yes. JewelryStudioManager, Jewel Value, RepairDesk, GemReach, and Lustriel are separate apps that work independently, but they're designed to complement each other across commissions, valuations, repairs, client follow-up, and online ring sales. Start with the one that solves your biggest pain point and add others as you need them.
Do I need to be on Shopify to use these apps?
No. RepairDesk, JewelryStudioManager and Jewel Value work with Shopify or on their own in a web browser: install them from the Shopify App Store, or sign up on each app's own website (see Start Here). GemReach installs from the Shopify App Store, or you can open a standalone account on its website; its texting currently reaches US and Canadian numbers only. Lustriel runs on Shopify or as a hosted storefront.
Is there a free trial?
GemReach has a free plan, and its Starter and Pro plans include a 14-day free trial. JewelryStudioManager, Jewel Value and RepairDesk each offer a 14-day free trial.
What if I only need one of the apps?
Each app works perfectly on its own. Many jewelers start with the one that solves their biggest pain point and add others later as their needs grow.
Is my data secure?
Each app has its own privacy policy that lists what it stores and which service providers process it, such as hosting, email and SMS delivery. We’re based in Ireland, so the EU’s GDPR applies. Your customer data stays yours.
How can I get help getting started?
Start your free trial of RepairDesk, Jewel Value or JewelryStudioManager, or choose GemReach's free plan. Questions? Email us and we'll reply in writing.
Do you make jewellery software for UK and Ireland jewellers?
Yes. We're an EU-based studio (Cork, Ireland), and our jewellery software is built for jewellers and jewellery studios in the UK, Ireland, and beyond — whether you spell it "jewelry" or "jewellery." JewelryStudioManager is our CRM for jewellery studios; pair it with Jewel Value for valuations and RepairDesk for repairs. See our guide to the best jewellery CRM software.
Guides for Jewellers Choosing Software
Each guide names the alternatives and says what our apps don’t do.
Start with the job at your counter: jewellery repair tracking for an item left in your care, jewelry appraisal software for valuation records and certificates, or jewelry clienteling software for planned follow-ups with clients. For bespoke commissions and design revisions, use the jewelry studio CRM guide.
Jewellery Repair Tracking Software for Shopify
RepairDesk, RepairDesk POS, Jewel360, The Edge, Shopify draft orders and paper compared, with what each one does not do.
Read moreBest Jewelry Repair Shop Software in 2026
Our RepairDesk compared with the unrelated RepairDesk POS, Repair Pilot and the paper ticket book, with published prices and the limits of each.
Read moreBest Jewelry CRM Software in 2026
JewelryStudioManager, Jewel360, The Edge, HubSpot, Clientbook and others compared on commissions, client portals and price.
Read moreJewelry Appraisal Software: What to Look For
Jewel Value, Instappraise and AppraisePoint compared on insurance-ready reports and published prices.
Read moreJewelry CRM Alternatives for Independent Designers
The main options for a small custom studio, including when a spreadsheet or a general CRM is enough.
Read moreBest Jewelry Clienteling Software in 2026
GemReach, Clientbook, Podium and JewelLink compared, including which ones publish a price and when a spreadsheet is enough.
Read moreGemReach vs Clientbook
An honest comparison of our clienteling app with the category leader, from the smaller side.
Read moreRepair Pilot Alternatives for Jewellers
Repair management options for jewellers and watchmakers who are looking beyond Repair Pilot.
Read moreJewelry Valuation Software: What to Look For
The features that matter and the standards insurers expect from a valuation tool.
Read moreJewel360 Alternative for Custom Studios
When an all-in-one jewellery POS is the right call, and when a lighter commission tool fits better.
Read moreThe Edge Alternative for Custom Studios
What The Edge does well and where a cloud tool may suit a commission studio better.
Read moreInsurance-Ready Valuation Checklist
Every field UK, US and EU insurers expect on a jewellery valuation certificate.
Read moreJewellery & Watch Repair Software
How repair tracking works at a jeweller’s counter: tickets, photos, quotes and customer updates.
Read moreFree Tools for Jewellers
Free calculators and checkers that run in your web browser.
- Ring size converter — US, UK, EU and Japanese sizes, diameter and circumference
- Valuation certificate checker — find fields an insurer may query
- Commission pricing calculator — your true cost and margin on a custom piece
- Repair turnaround calculator — what slow or forgotten repair tickets cost you
- Gold buying price calculator — melt value and your offer from weight, karat, spot price and buying percentage
- Gold, silver and platinum price calculator — live spot prices per gram, plus scrap value by weight and karat
- Metal scrap value calculator — estimate the scrap value of gold, silver and platinum jewellery
- Jewellery valuation PDF generator — enter the piece details and download a valuation PDF
- US gold buying law guides — ID, police reporting and hold periods in Texas, Florida and California
Websites and Shopify App Store Listings
Each app’s own website and listing has the current plans and prices.
- RepairDesk — repair tracking for jewellers and watchmakers; Shopify app or standalone; from $9.99/month after a 14-day free trial, no free plan · Shopify listing
- JewelryStudioManager — CRM for custom commissions; Shopify app or standalone; from $9.99/month after a 14-day free trial, no free plan · Shopify listing
- Jewel Value — valuation certificates for insurance; Shopify app or standalone; from $9.99/month after a 14-day free trial, no free plan · Shopify listing
- GemReach — clienteling and two-way texting (US and Canada); free plan, paid from $49/month · Shopify listing · overview
Insights for Jewelry Businesses
Best Shopify Apps for Jewelry Stores in 2026
A practical guide to the Shopify apps that actually help jewelry stores manage commissions, valuations, repairs, and customer relationships.
Read moreHow to Track Custom Jewelry Commissions Without Spreadsheets
Managing custom jewelry commissions in spreadsheets? There's a better way to handle enquiries, approvals, materials, and delivery tracking.
Read moreWhat Makes a Jewelry Valuation Certificate Insurance-Ready?
Not all valuation certificates are accepted by insurers. Learn what fields, formatting, and documentation standards your certificates need to meet.
Read moreJewelry Store Inventory Software: What You Actually Need
The four inventories a jewelry store runs, and which layer needs software first.
Read moreHow to Set Up a Repair Ticket System for Your Jewelry Shop
Still using paper repair tickets? Here's how to set up a proper digital system that tracks repairs, notifies customers, and saves hours every week.
Read moreThe Edge Jewelry Software Alternative for Custom Studios
The Edge is a powerful on-premise retail POS. If you run a custom studio on Shopify, here's an honest look at where a lighter, cloud alternative fits.
Read moreJewel360 Alternative for Custom Jewelry Studios
Jewel360 is a capable all-in-one cloud POS with custom pricing. Here's how it compares to a focused, Shopify-native commission CRM at a flat price.
Read moreHow Much Does Jewelry Studio Software Cost in 2026?
The three pricing models for jewelry software — flat SaaS, one-time licence, and custom quote — plus the hidden costs to budget for.
Read moreOur Guarantee: Scope Match or You Don't Pay
We agree on a clear scope before work starts. If the delivered software doesn't match the agreed scope, you don't pay the final instalment. The price we quote is the price you pay — no surprise charges, no scope creep invoices, no "we underestimated so you owe more."
Every project includes milestone check-ins so you see working software throughout — not just at the end. See our published fixed prices.