Repair Software Built by Someone Who Ran the Repair Counter
Every repair tracked from intake to collection — photos, itemised quotes, parts, and automatic "your ring is ready" notifications. Built by John Moore, who ran Moores Jewellers, a multi-location jewellery retailer in Cork, before building software for the trade.
From $9.99/mo · 14-day free trial · No setup fees, no per-user charges · Approved on the Shopify App Store
The Repair Book Is Where Good Shops Leak Money
Repairs are the highest-margin work in most independent jewellers — and the part most often run on paper tickets and memory.
Repair tickets? They're on paper. Somewhere.
Handwritten dockets, no photos, no status. When a customer rings, someone walks to the workshop to go looking. When a docket goes missing, so does the job.
Half my day is "is my ring ready yet?" calls
Customers can't see progress, so they call. Every call interrupts the bench, and every "I'll check and ring you back" costs goodwill.
No photos at intake means arguments at collection
"That scratch was already there" is a conversation photo documentation ends before it starts — if the photos are attached to the job, every time.
I've no idea what the repair counter actually earns
Without turnaround and revenue reporting, repairs stay a side habit instead of the profit line they should be.
RepairDesk: Intake to Collection, Tracked
A repair system that works the way a jewellery or watch counter actually works — approved and live on the Shopify App Store.
Ticket pipeline
Every job logged at intake and moved through statuses you define — booked in, quoted, approved, at the bench, ready, collected.
Photo documentation
Before, during, and after photos attached to the job — condition disputes end before they start.
Itemised quotes & approvals
Quotes with parts and labour, customer approval tracked, deposits recorded.
Automatic notifications
"Your repair is ready" goes out by email or SMS the moment the status changes — the phone stops ringing.
Parts inventory
Straps, batteries, findings, clasps — tracked with low-stock alerts so jobs don't stall waiting on parts.
Reporting & warranty tracking
Turnaround times, outstanding jobs, repair revenue, and warranty history — the counter becomes a measured profit line.
From $9.99/mo after the trial · no setup fees · no per-user charges · cancel anytime
Valuations at the Same Counter
Repair intake is where valuation requests happen. Jewel Value generates professional, insurance-ready valuation certificates in minutes — standardised fields, PDF export, and a customer portal — from $9.99/mo with a 14-day free trial. Run both and the repair counter covers the two jobs customers actually bring in.
Why trust software from us? JMS Dev Lab has seven apps approved and live on the Shopify App Store — each one passed Shopify's independent review — and every price we charge is published. The founder ran a multi-location jewellers; this software exists because the paper repair book personally cost him money. See the full five-app jewellery suite.
We Also Build Custom Repair Systems
Multi-branch intake, trade repairs for other jewellers, engraving pipelines, outwork tracking — if your workshop runs differently, we build fixed-price custom systems from €3,000 on the same shipped, App-Store-approved codebase. Not on Shopify? That's exactly when custom makes sense.
Free, no pitch — if RepairDesk (or paper!) is the right answer for your size, we'll say so.
Repair-Counter Reading
Best Jewelry Repair Shop Software in 2026
The real options compared — including the two unrelated products both called RepairDesk.
Read moreHow to Set Up a Repair Ticket System for Your Jewelry Shop
From paper dockets to a tracked pipeline — what a proper intake-to-collection system looks like.
Read moreRepair Management for Jewellers: A Practical Guide
Photos, quotes, notifications, and parts — the workflow that stops repairs leaking money.
Read moreRepair Pilot Alternatives for Jewellers & Watchmakers
How the repair-software options compare for an independent jewellery or watch shop.
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