Every Client Remembered. Every Occasion Caught.
GemReach turns your client book into your best salesperson: rich profiles with ring sizes, anniversaries, and wishlists; a daily prioritised "who to contact today" list; and email and campaign tools. Two-way SMS requires merchant-specific carrier approval. Built by the team behind the JMS jewelry suite, founded by someone who ran a multi-location jewellers.
Live on the Shopify App Store · Free plan · Starter $49/mo · Pro $99/mo · Established clienteling platforms typically cost several hundred dollars a month
The Engagement Ring Was Just the First Sale
Wedding bands, anniversaries, birthdays, push presents — every ring you sell starts a lifetime of occasions. Most of them go to whichever shop remembers. Usually, nobody does.
We sold her the engagement ring — then she bought the anniversary gift somewhere else
The date was in someone's head, or a notebook, or nowhere. Two years later another jeweller caught the occasion you earned.
Client details live in notebooks, phones, and memory
Ring sizes, metal preferences, the piece she looked at twice — scattered everywhere, owned by whoever happened to serve her that day.
Nobody knows who to follow up with today
Clienteling fails not because you don't care, but because no system starts your day with a short list of who to reach and why.
We'd text customers, but the rules scare us
Consent, STOP requests, quiet hours — texting has real compliance rules, and one associate texting from a personal phone can't see any of them.
A Clienteling System, Not Another Contact List
Rich client profiles
Ring sizes, key dates, wishlists, partner details, purchase and repair history — the details that actually drive a jewelry sale, in one place your whole team can see.
A daily "Today" list
Every morning GemReach hands you a short, prioritised list: anniversaries coming up, repairs ready, VIPs going quiet. Follow-up becomes a habit, not a hope.
Two-way SMS inbox
After merchant-specific carrier approval, text clients personally and get replies in one shared inbox where every message is attached to the client's profile. AI-assisted replies on Pro. Email and non-SMS workflows can be used before texting is activated.
Compliance built in
Consent audit trail, automatic STOP/START handling, and 8am–9pm quiet hours enforced at a single send checkpoint no message can skip. Read the compliance guide.
Occasion automations
Birthdays, anniversaries, and follow-ups can trigger reminders or campaigns automatically — so occasions get caught even on your busiest week.
Campaigns & segments
Reach the right slice of your client book — watch buyers, bridal clients, lapsed VIPs — without blasting everyone.
Published Pricing, No Sales Call Required
Established jewelry clienteling platforms typically cost several hundred dollars per month and often require a demo call to even see a price. GemReach's pricing is public on its Shopify App Store listing, and there is a free plan.
| Plan | Price | Details |
|---|---|---|
| Free | $0 | Up to 2 associate seats · 50-text monthly allowance once activated · Client profiles & Shopify sync · Today follow-ups & two-way inbox after carrier approval · Consent records & quiet-hour safeguards |
| Starter | $49/mo | 14-day free trial |
| Pro | $99/mo | 14-day free trial |
All charges are billed in USD. Recurring charges are billed every 30 days. Plans as listed on the Shopify App Store.
Built by the Studio Behind Five Jewelry Apps
GemReach handles the relationship. The rest of the suite handles commissions (JewelryStudioManager), valuations (Jewel Value), repairs (RepairDesk), and online ring sales (Lustriel) — all from JMS Dev Lab, founded by a former multi-location jeweller.
Clienteling, Explained
GemReach vs Clientbook: An Honest Comparison
Where the established platform is stronger, where the focused one wins, and the pricing question only one side answers publicly.
Read moreWhat Is Jewelry Clienteling? (And Why Spreadsheets Fail)
What clienteling means, why jewellers are the ideal clienteling business, and the four things a real system needs.
Read moreBest Jewelry Clienteling Software in 2026
GemReach, Clientbook, Podium, and JewelLink compared — including who will tell you the price before a demo.
Read moreTwo-Way Texting for Jewelers: TCPA, Consent & Quiet Hours
A plain-English guide to the SMS rules jewellers get wrong — and how the right tooling makes compliance automatic.
Read more